In these unprecedented times, the situation is constantly changing. Some businesses and dive service providers may need to make changes. We will contact you immediately if your booking is affected by these changes.

Each country and global region is being affected by the pandemic in different ways and in varying degrees. Each are taking their own precautions. You can find the latest information on COVID-19 travel restrictions here: https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm. We also recommend that you check your departure country’s current travel restrictions and most up-to-date recommendations. You should also check for any travel restrictions in your destination country.

For the most current guidance on any risks associated with travel to specific destinations, we recommend checking your country’s current travel advisories. The World Health Organization - https://www.who.int/emergencies/diseases/novel-coronavirus-2019 - is also a helpful resource for current travel advice during this time.

Please contact us if you are unable to reach your destination due to canceled flights. We will contact the dive service provider for options and get back to you as soon as possible. Liveaboardtrip.com operates as the booking platform for dive service providers, so they ultimately set policies and offer options outside of the standard booking terms and conditions. While these policies are beyond Liveaboardtrip.com’s control, we will advocate for our members and customers when necessary.

The refund decision is up to the dive service provider. Liveaboardtrip.com serves as the booking platform for dive service providers, which are independent businesses. Liveaboardtrip.com collects your payment and forwards it to them. It is the sole responsibility of the dive service provider whether to issue a refund in situations outside of the standard booking terms and conditions. However, Liveaboardtrip.com will always advocate for our members and customers when necessary.

Liveaboardtrip.com is closely monitoring the global pandemic situation. We are also working closely with our dive operators around the world to ensure our customers can easily book and travel as soon as it is safe to do so.

Although we completely understand the disruption this global pandemic has had on your travel plans, Liveaboardtrip.com cannot legally act on your behalf nor be liable for any costs related to bookings made through other travel/accommodations providers in connection with your trip. We strongly recommend that you review the cancellation policies of the hotels or other travel providers that you have prepaid and then contact them immediately. In our experience, most have coronavirus-related cancellation policies in place and are very accommodating to the problems caused by travel limitations. If they are not agreeable to your situation, we suggest you review your general travel insurance policy.

If you need to reschedule your trip, please use the confirmation email we sent you. Liveaboardtrip.com is a booking platform for dive service providers, so ultimately, it is their decision to extend rescheduling options beyond the standard booking terms and conditions. While their policies are outside of Liveaboardtrip.com's control, we will advocate for our members and customers when necessary. We will immediately reach out to the dive service provider to discuss your options. We will contact you regarding the dive service provider’s decision.

If you need to make changes to your trip, please use the confirmation email we sent you. Liveaboardtrip.com is a booking platform for dive service providers, so these providers make the decision regarding booking changes beyond the standard booking terms and conditions. While their policies are beyond Liveaboardtrip.com's control, we will advocate for our members and customers when necessary. We will immediately reach out to the dive service provider to discuss your options. We will contact you regarding the dive service provider’s decision.

Absolutely! Liveaboardtrip.com also provides a 48-hour free cancellation period after your booking is confirmed. This gives you time to arrange for other travel arrangements, such as flights, with the peace of mind of knowing you can cancel if needed.

Once your trip is confirmed, it follows the cancellation policy of the applicable liveaboard provider. This is listed on the boat’s individual web page or pricing section. We recommend you review this policy as it will govern your booking with Liveaboardtrip.com. Since we serve as a booking platform for dive service providers, they ultimately decide whether to offer cancellation options beyond the standard booking terms and conditions. These policies are beyond Liveaboardtrip.com’s control, however, we will advocate for our members and customers when necessary. If you need to cancel your trip, please reply to the confirmation email you received from us. We will reach out to the service provider immediately to discuss your options. We will then contact you with the diver service provider’s decision.

You will incur certain costs and charges if you cancel a confirmed booking/payment. Liveaboardtrip.com reserves the right to charge you any costs incurred by us, such as credit card fees. Additionally, each dive operator has separate, often very strict cancellation policies and fees. Be sure to review the cancellation policy of the liveaboard you have selected. Generally, the closer the cancellation is to the departure date, the more you will be charged. With some liveaboards, the full amount is forfeited if you cancel within three months of departure. To minimize your losses, Liveaboardtrip.com encourages you to try and reorganize your trip for another date if you are unable to make the departure date of your booked trip.

Liveaboardtrip.com is a live booking online dive travel agency. You simply pay one low price for both diving and accommodations. That means you don’t have to spend time figuring out additional costs for booking diving on-site or finding diving charters yourself. We do all the work for you!

Because Liveaboardtrip.com deals directly with each individual liveaboard provider, we’re able to give our customers the lowest possible price at the time of booking. With our best price guarantee, if you find the same liveaboard package for a lower, publicly available price within 24 hours of booking, we'll match it and give you a US $50 voucher.

This varies depending on the liveaboard. As a general rule of thumb, the price typically includes your boat accommodations and all meals (sometimes snacks and fruit are also included) while on board. Soft drinks, such as water, tea, coffee, fruit juices, etc., are also usually included. Generally, all dives on regular air with a guide are also included in the price. However, dive services vary among liveaboards, so be sure to refer to the individual liveaboard page for an exact list of what is and is not included.

Unless otherwise noted, Liveaboardtrip.com prices do not include flights, hotels before or after your trip, transfers, travel insurance, flight insurance, visa fees, etc. Our prices also do not include any extra per boat/trip costs listed on the individual liveaboard’s web page. Prices also exclude any extra charges during the booking process related to a specific trip. Examples include marine park fees, on board Internet usage, equipment rental, nitrox refills, tips and gratuities for the crew, on board alcoholic beverages, merchandise, etc.

If you are traveling alone, but the cabin you selected is for two people, it may be necessary to share the cabin with another (unknown) diver. If you prefer the cabin to yourself, you can opt for single occupancy. There is usually an extra charge for single occupancy in addition to the cost of the cabin.

Liveaboardtrip.com supports all major credit cards and bank transfers. If you do not find your payment option listed, then it is currently not available and cannot be used. Also, not all payment methods are available in all countries.

All charges are paid in the currency of the dive operator. If this differs from your country’s currency, the currency and amount charged will be indicated during the last step of the checkout process. The currency converter is for informational purposes only and should not be relied upon as accurate or in real time. Actual rates may vary and will be determined by your credit card processor.

Your credit card information is collected 48 hours after your booking is confirmed. Your first payment deposit is charged 24 hours after that.

No. As part of our service to you, Liveaboardtrip.com is absorbing the costs associated with processing credits cards.

Liveaboardtrip.com will never ask for your payment details until spaces on a boat are reserved for you. During the initial reservation request, we ask that you provide your name and a valid email address so we can contact you. You also can create a password of your choice so you can login and check your reservation/booking status.

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Yes! During the reservation process, you can list any special requests on the booking form. Some examples of special requests are dietary restrictions, if you are a disabled diver, or have special travel requirements. If you have questions regarding your special requests, you can always contact us for more information. Many liveaboards are very accommodating to special requests.

No, liveaboards cannot guarantee advertised routes or dive sites due to unpredictable weather conditions or currents. A liveaboard captain’s number one priority is to keep the boat and its guests safe at all times. Therefore, the actual route and any dive sites visited during your trip are entirely at the captain’s discretion.

Liveaboardtrip.com strongly recommends that you obtain adequate travel and dive insurance. Liveaboardtrip.com cannot be held liable for any delays that occur during the dive cruise, nor any delays/cancellations of flights and transfers. Additionally, numerous liveaboards require proof of diving insurance. If you do not have dive insurance, Liveaboardtrip.com provides free dive accident insurance from the Divers Alert Network (DAN) for bookings above US $1,750 per person. The plan includes medical support by DAN and covers any diving injury within recreational diving limits for the duration of your booked diving activities. The coverage is valid worldwide.